Privacy Policy – ISHA ELITE

At Isha Elite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you visit, browse, or make a purchase from www.ishaelite.com.

This policy is designed in accordance with applicable Indian laws, including the Information Technology Act, 2000, and relevant data protection and e-commerce guidelines.

By accessing or using www.ishaelite.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect different types of information to provide and improve our services.

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• PIN Code
• Order Details
• Communication Preferences

This information is collected when you:

• Create an account
• Place an order
• Subscribe to newsletters
• Contact customer support
• Fill out forms on the website

1.2 Payment Information

• We do not store or collect your payment details such as card number, CVV, UPI credentials, or net banking information.
• Payments are processed through secure and trusted payment gateways.
• All payment transactions are encrypted using secure SSL technology.

Isha Elite does not have direct access to sensitive financial data.

1.3 Technical and Usage Data

We may automatically collect technical information such as:

• IP Address
• Device Type
• Browser Type
• Operating System
• Website activity
• Pages visited
• Time spent on pages
• Referral source
• Date and time of access

This helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and delivering orders
• Managing customer accounts
• Providing order updates and notifications
• Customer support and communication
• Improving website functionality
• Personalizing user experience
• Preventing fraud and unauthorized transactions
• Sending promotional offers (only with customer consent)
• Compliance with legal obligations

We ensure that your data is used only for lawful and necessary purposes.

3. Sharing of Information

Isha Elite does not sell, rent, or trade your personal data to any third party.

We may share your information only with trusted service providers when required.

3.1 Shipping Partners

Your data may be shared with logistics providers through Shiprocket to ensure order delivery.

Information shared includes:

• Name
• Address
• Phone number
• Order details

This is strictly for delivery purposes.

3.2 Payment Gateways

Your payment details are processed through secure payment providers for:

• Transaction processing
• Payment verification
• Fraud prevention

Isha Elite does not store payment credentials.

3.3 Legal Authorities

We may disclose personal information if required:

• By law
• By government authorities
• By court orders
• To protect legal rights
• To prevent fraud or cybercrime

4. Cookies and Tracking Technologies

Isha Elite uses cookies and tracking tools to enhance browsing experience.

Cookies help us:

• Understand user behavior
• Improve website performance
• Remember user preferences
• Analyze traffic and engagement
• Provide better services

Users can:

• Disable cookies in browser settings
• Clear cookies anytime

Disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Secure servers
• SSL encryption
• Restricted data access
• Regular security monitoring
• Secure payment processing
• Controlled system access

Despite these safeguards, no online platform can guarantee 100% security. Users are encouraged to keep their login and personal information confidential.

6. Data Retention

Isha Elite retains personal data only for as long as necessary.

Data may be stored for:

• Order processing and history
• Legal compliance
• Tax and accounting requirements
• Customer support
• Fraud prevention

Once data is no longer required, it will be securely deleted or anonymized.

7. Your Rights

As a user, you have the following rights:

• Access your personal data
• Request correction of incorrect data
• Request deletion of personal data
• Withdraw consent for marketing communications
• Request data updates
• Opt-out of promotional messages

To exercise these rights, contact:

Email: team@ishaelite.com

Requests will be processed within 7–10 business days.

8. Third-Party Links

Our website may contain links to third-party websites such as:

• Payment providers
• Social media platforms
• External service providers

Isha Elite is not responsible for the privacy practices or policies of these third-party websites.

Users should review their respective privacy policies before sharing information.

9. Children's Privacy

• Isha Elite does not knowingly collect personal data from individuals under 18 years of age.
• If such data is found, it will be deleted immediately.
• Parents or guardians may contact us for removal requests.

10. Marketing and Communication

We may send:

• Order updates
• Service notifications
• Promotional offers
• Discounts and new product updates

Only users who opt-in will receive marketing communication.

Users can unsubscribe anytime using the unsubscribe link or by contacting us.

11. Compliance with Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• Indian data protection guidelines
• E-commerce rules and regulations
• Digital payment security standards

We continuously update our policy to remain compliant with legal requirements.

12. Legal Jurisdiction

All disputes, claims, or legal matters related to privacy, data usage, or website operations of www.ishaelite.com shall fall under the exclusive jurisdiction of the courts in Agra, Uttar Pradesh, India.

13. Policy Updates

Isha Elite reserves the right to update or modify this Privacy Policy at any time.

Changes will be:

• Posted on this page
• Updated with revision date
• Effective immediately upon publication

Users are encouraged to review this policy periodically.

14. Contact Information

For any privacy-related concerns or requests:

Email: team@ishaelite.com

Website: www.ishaelite.com

Response Time: 24–48 business hours

15. Consent and Agreement

By using www.ishaelite.com, you acknowledge that:

• You have read this Privacy Policy
• You understand how your data is collected and used
• You agree to the terms and conditions outlined

Your continued use of the website constitutes acceptance of this Privacy Policy.