Shipping Policy | Isha Elite

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or non-working days will be processed on the next working day.
During high-demand periods, festive seasons, or promotional campaigns, order processing time may be slightly extended.
Once your order is processed and shipped, you will receive a confirmation email and/or SMS containing shipment and tracking details.

Isha Elite reserves the right to cancel or hold any order in case of suspicious transactions, incomplete details, or stock unavailability. In such cases, the customer will be notified and refunded accordingly.

2. Shipping Partner

Isha Elite uses Shiprocket as its official logistics and shipping management partner.
Orders are shipped through trusted courier partners integrated with Shiprocket to ensure safe and efficient delivery.
Courier partner selection depends on service availability, delivery speed, and location coverage.

Isha Elite is not directly responsible for delays caused by courier partners, but we will provide full support in resolving any delivery issues.

3. Shipping Coverage

We currently provide shipping services across India.
Orders will be delivered to the address provided at the time of purchase.
Customers must ensure that their shipping address and contact details are accurate and complete.

International shipping is currently not available unless officially announced on the website.

4. Shipping Charges

Shipping charges may vary depending on order value, location, and payment method.
A nominal shipping fee may apply to both Prepaid and Cash on Delivery (COD) orders, if applicable.
Any Free Shipping Offer will be clearly mentioned on the website during promotional campaigns.
COD charges (if applicable) will be displayed at checkout before order confirmation.

Shipping charges once paid are non-refundable, except in cases where the order is cancelled by Isha Elite.

5. Delivery Timeline

Estimated delivery timelines are as follows:

Metro Cities: 3–7 business days
Non-Metro Cities / Towns: 5–10 business days
Remote or Rural Areas: 7–12 business days

Delivery timelines may vary due to:

Customer location
Courier partner availability
Weather or natural conditions
Government restrictions or public holidays
Logistics or operational challenges

Isha Elite will make reasonable efforts to ensure timely delivery but does not guarantee exact delivery dates.

6. Order Tracking

Once your order is shipped, a tracking link will be shared via email and SMS.
Customers can track their shipment in real-time using the provided tracking details.
In case tracking details are not received, customers can contact our support team for assistance.

7. Delivery Delays

While we strive for timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Weather conditions
Public holidays
Natural disasters
Courier partner issues
Transportation strikes
Government restrictions
High order volumes

In such cases, Isha Elite will coordinate with the courier partner and keep customers informed. We appreciate your patience and understanding.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If delivery fails due to:

Incorrect address
Incomplete address
Customer unavailability
Incorrect contact number

Then:

The order may be returned to Isha Elite
Re-shipping charges will be applicable
Additional delivery attempts may incur extra fees

If the order is returned and the customer refuses re-shipment, shipping charges will not be refunded.

9. Damaged or Tampered Packages

If the package appears damaged, tampered, or opened at the time of delivery:

Do not accept the package if it appears severely damaged
Immediately record a video or take clear photos
Contact us within 48 hours of delivery
Share proof (photos/videos and order details)

After verification, Isha Elite will arrange:

Replacement of the product, or
Suitable resolution based on the case

Claims made after 48 hours of delivery may not be accepted.

10. Multiple Shipments

Orders containing multiple products may be shipped separately.
Products may arrive in different shipments and on different delivery dates.
Customers will receive separate tracking details for each shipment.

No additional shipping charges will apply for split shipments initiated by Isha Elite.

11. Risk and Ownership

Ownership of the product is transferred to the customer once the order is delivered successfully.
Isha Elite is responsible for the product until it reaches the customer.
After delivery, responsibility shifts to the customer.

12. Contact Information

For any shipping-related queries or support, please contact us:

Email: team@ishaelite.com

Website: www.ishaelite.com

Our support team will respond within 24–48 business hours.

13. Legal Jurisdiction

All disputes, claims, or legal matters arising out of or related to shipping, delivery, or orders placed on www.ishaelite.com shall be subject to the exclusive jurisdiction of the courts in Agra, Uttar Pradesh, India.

14. Agreement

By placing an order on www.ishaelite.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Isha Elite reserves the right to modify or update this policy at any time without prior notice. Updated policies will be published on the website