Refund & Cancellation Policy – ISHA ELITE

At Isha Elite, we are committed to providing a seamless and satisfactory shopping experience to our customers. This Refund & Cancellation Policy outlines the terms and conditions related to order cancellations, returns, exchanges, and refunds to ensure transparency and trust.

By placing an order on www.ishaelite.com, you agree to the terms stated in this Refund & Cancellation Policy.

1. Order Cancellation

• Customers may cancel their order within 12 hours of placing the order or before shipment (whichever is earlier).
• Once the order has been shipped or dispatched, cancellation will not be permitted.
• Cancellation requests must be sent via email with order details.

Cancellation Request Contact:

Email: team@ishaelite.com

Isha Elite reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Suspicious or fraudulent transactions
• Incorrect customer information
• Technical or operational issues

In such cases, customers will be informed and a full refund will be issued.

2. Return Eligibility (For Refund or Exchange)

Due to the nature of artificial jewellery and hygiene considerations, Isha Elite follows a strict return policy.

Returns will be accepted only under the following conditions:

• Product received is damaged, defective, or incorrect
• Return request is raised within 48 hours of delivery
• Product is unused and unworn
• Product is returned with original packaging, tags, and invoice
• Clear photos or video proof is provided for verification

Returns will not be accepted for change of mind, personal preference, or styling issues.

3. Return Request Process

To request a return or exchange:

1. Email us at team@ishaelite.com
2. Share:

• Order ID
• Product photos/videos
• Reason for return

1. Our team will review the request within 24–48 business hours
2. If approved, return instructions will be shared

Products sent without approval will not be accepted.

4. Refund Process

• Once the returned product is received, it will undergo quality inspection.
• The refund will be approved only if the product meets return eligibility criteria.
• Customers will be notified via email regarding approval or rejection of the refund.

Isha Elite reserves the right to reject refunds if the product does not meet return conditions.

5. Refund Timeline and Method

Refund Processing Time

• Refunds will be processed within 5–7 business days after successful inspection.
• The actual credit time depends on the bank or payment provider.

Refund Method

• Prepaid Orders: Refunded to the original payment method
• Cash on Delivery (COD): Refund via Bank Transfer or UPI

Customers must provide accurate bank or UPI details for COD refunds.

6. Exchange Policy

• Exchanges are allowed only for damaged, defective, or incorrect products.
• Exchange requests must be raised within 48 hours of delivery.
• Replacement product will be shipped after verification and approval.
• Exchange is subject to stock availability.

If the product is unavailable, a refund will be issued.

7. Non-Refundable and Non-Returnable Cases

Refunds or returns will not be accepted in the following situations:

• Product has been used, worn, or damaged by the customer
• Return request is raised after 48 hours of delivery
• Product is returned without original packaging or tags
• Product shows signs of wear, scratches, or tampering
• Minor color or design variations due to lighting, photography, or screen resolution
• Incorrect product handling or improper storage by the customer

These decisions will be final after inspection by Isha Elite.

8. Failed or Cancelled Transactions

If payment is deducted but:

• Order is not confirmed
• Transaction fails
• Payment gateway error occurs

Then the amount will be automatically refunded within 5–7 business days.

If the refund is not received within this period, customers may contact support.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your payment provider or bank
3. Wait for processing time
4. Contact us if the issue persists

Email: team@ishaelite.com

Our support team will assist in resolving the issue.

10. Return Shipping Responsibility

• If the product is damaged or incorrect, return shipping will be arranged or reimbursed by Isha Elite.
• If the return is requested for any other approved reason, shipping costs may be borne by the customer.
• Shipping charges are generally non-refundable.

11. Legal Jurisdiction

All disputes, claims, or legal matters related to refunds, cancellations, returns, or transactions on www.ishaelite.com shall fall under the exclusive jurisdiction of the courts in Agra, Uttar Pradesh, India.

12. Policy Updates

Isha Elite reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

Customers are encouraged to review this policy periodically on the website.

13. Contact Information

For refund, cancellation, or return-related queries:

Email: team@ishaelite.com

Website: www.ishaelite.com

Response time: 24–48 business hours

14. Agreement

By placing an order on www.ishaelite.com, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.